Ordering

Ordering

What do I do if I receive a faulty item in my order?
If the item is damaged when you open the package, please take a picture and send it to our Customer Care team. There is no need to return the damaged items ...
Sun, 19 May, 2019 at 1:07 PM
Can I amend my order with you after I have placed it?
You have up to 12 hours to amend your order from the time your order is completed through email. Once the 12-hour period has passed, it’s too late for you ...
Sun, 19 May, 2019 at 1:07 PM
Can I cancel my order with you after I have placed it?
You have up to 12 hours to cancel your order from the time your order is completed through email. Once the 12-hour period has passed, it’s too late for yo...
Sun, 19 May, 2019 at 1:08 PM
I have cancelled my order. When will my money be available again?
If you have cancelled your orders, then we will refund what you paid for your order but not the delivery charges (fee & tax where applicable) within 5 ...
Sun, 19 May, 2019 at 1:08 PM
VAT and customs charges
Items shipping internationally from the US are shipped DDU (delivered duty unpaid), and we do not collect VAT (value added taxes). All taxes, duties, and cu...
Sun, 19 May, 2019 at 1:09 PM